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Local Employee Earn Award from John Deere

Waterloo, Iowa – With the development of new technology and high-performance systems for John Deere equipment, it is critically important that customers receive exceptional service from highly-trained product experts, technicians, and aftermarket support personnel. Waterloo, Sumner and Waverly Implement participate in a comprehensive training program with John Deere to help their employees reach certain standards of expertise. Recently, Larry Franken achieved Advanced level recognition for the position of Parts & Service Sales Representative and Leigh Olson achieved Advanced level recognition for the position of Sales Manager. This level of achievement was accomplished by completing extensive training in the John Deere University program. They each received a special plaque of recognition to honor their accomplishment. John Deere University credits are earned in various categories to ensure expertise in the sales, service, or parts departments of John Deere dealerships. The structure for this recognition is similar to achieving credit hours in a university. This ongoing training program is just one of the tools used by Waterloo Implement to improve overall support and service to customers in their trade area.